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Free standard shipping on orders over $99
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
1.About the first cleaning of wood products:
For newly purchased wood products, we recommend that you try not to boil or scald them in boiling water, because it will easily damage the log structure and greatly shorten the life of the wooden bowl.When using wooden products for the first time, we generally recommend to soak them in salt water for about 3-4 hours, and then clean them normally! After the first cleaning, the surface of wooden products will have some rough feeling, which is normal.
2.How to make wood products smother?
If you want to make the wood grain of the wood products more beautiful, you can wash and dry after soaking in salt water, and then lightly smear a layer of cooking oil (olive oil) on the surface of the wood products, and then let it dry for 12 hours. Let the logs drink enough oil, such wood products are more durable and beautiful!
3.Problems that need attention in use
It can be disinfected with the ozone layer of a disinfection cabinet. You can also soak in warm salt water for about 3 hours, then clean it normally, and place it in a ventilated and dry place to dry. Please note that you cannot use any high-temperature appliances such as disinfection cabinets, microwave ovens, etc. You can not expose it to the sun.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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Take 20% off your first order
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